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Admission & Financial Arrangements

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Admission & Financial Arrangements

Admission & Financial Arrangements – Thank you for choosing Knapp Medical Center for your healthcare needs. As a patient-focused hospital, Knapp Medical Center strives to make your stay with us as comfortable as possible. We will make our services and staff readily available to you and your family. Our service to you is directed by your physician, an independent professional practitioner. If you have any questions or concerns about your care, please talk to a nurse manager or your doctor.

Admission Office

All patients are admitted and treated at Knapp Medical Center without regard to age, disability, race, color, national origin, religious creed, or ability to pay. Office hours are 8 a.m. to 6 p.m., Monday-Friday. For information, call 956-969-5129.

Release of Patient Information

Unless you request otherwise, Knapp Medical Center will list your name on our patient directory during your stay. This will allow you to receive visitors, telephone calls, mail, and flowers. In accordance with Texas law, and in keeping with our recognition of Patients’ Rights, any patient may request that no information be released. Should you choose to do so, please tell the Admitting Clerk. If you choose to be a “no information” patient, your presence will not be acknowledged, and you will not receive telephone calls, flowers, visitors, etc.

Should you be contacted directly by members of the news media regarding your illness, please refer them to the Public Relations Department at Ext. 5236 or tell your nurse.

Financial Arrangements

Financial Representatives are available to answer questions about your bill and to assist in making payment arrangements. To talk with a Financial Representative, please call 956-969-5140 on weekdays. The Cashier’s office is open from 8:30 a.m. to 5 p.m. Monday through Friday and from 9 a.m. to 12 p.m. on Saturdays.

Please check with the Cashier when you are dismissed to make sure we have all the correct information such as your address, phone number, Social Security number, and insurance data. This is also an opportunity for you to ask any financial questions.

Commercial Insurance

You and your doctor are RESPONSIBLE for pre-certification requirements set by your insurance company. Although we bill the insurance company, you are ultimately responsible for the payment of your bill. Any overpayments you make will be refunded after settlement with your insurance company. If you have any questions or concerns, please call 956-969-5140.

Patients with health insurance will be asked to provide a copy of their insurance card. The hospital will verify the information you provide.

Private Pay

Patients without medical insurance coverage will be asked to prepay an estimated bill based on services to be rendered and the expected length of stay in the hospital. Any unpaid balance will be due at the time of discharge.


Except for your deductible and co-insurance, Medicare will usually cover medically necessary hospital charges. Knapp Medical Center will bill your Medicare supplemental insurance if you provide us with the necessary information.

Questions About Cost

One of the most confusing and complicated parts of your hospital stay can be the bills you receive. Please do not hesitate to ask questions about our charges by calling 956-969-5140.

Hospitals and doctors charge separately. Your account with Knapp Medical Center will consist of charges for your room, meals, use of equipment, supplies, and services provided by the hospital’s staff.

Physicians are not employees of the hospital. They are independent professional practitioners who are members of the hospital’s Medical Staff. In addition to your hospital bill, you will receive a bill from your personal physician(s) and a separate statement from other physicians associated with your hospitalization such as radiologists, anesthesiologists, or pathologists.

Some charges may not show immediately. Services ordered 24 hours before your discharge might not appear on your statement when you are discharged.

Financial Assistance Program

Knapp Medical Center understands that paying for emergency or other medically necessary medical care can be difficult, particularly for patients who lack health insurance. As part of our commitment to our patients, Knapp Medical Center provides financial assistance to patients who are indigent and satisfy certain requirements. Our Financial Counselors work hard to help our patients address their financial responsibilities in a way that is fair and sensitive to their circumstances and they are here to help you find financial solutions that can help cover your cost of care.

The Knapp Medical Center Financial Assistance Policy (available in multiple languages) applies to uninsured or underinsured patients who come to our facilities for emergency or other medically necessary treatment. This policy provides financial relief to patients who qualify based on a comparison of their financial resources and/or income to Federal Poverty Level guidelines. To qualify for assistance, patients will be asked to complete a Financial Assistance Application. If you have questions regarding our policy or applications, please contact our Business Office at 956-969-5140 or click below for more information: