Medical Records

The Health Information Management Office which maintains medical records, is located on the ground floor of the hospital.

Medical Records Office Information

• Hours – Monday through Friday: 8 a.m. – 4:30 p.m.

• Phone: 956-973-5243

Requesting Medical Records

• A written authorization signed by the patient must be received before medical record copies can be released.

• All requests must be in writing. For the Medical Records Form choose the link below:

  • English| Spanish

  • All completed forms must be accompanied by a valid ID (whether in-person or faxed).

• There may be a fee charged for medical record copies.

• A valid ID is required to pick up medical record copies.

• OR – Your health records are accessible from MyChart Patient Portal.

Requesting Medical Records for Your Physician

• Records may be sent directly to your physician at no cost for continued care. Please provide your physician’s name, address, telephone number, and fax number.

• Your physician’s office may call or send a written request to our office for us to forward your medical information to their office.

• Contact information for Health Care Regulation (HCR), as found on the Contact Us HCR webpage here.
• File a consumer complaint with the Office of Attorney General’s Consumer Protection webpage.